Refund policy

Our greatest commitment is to your satisfaction. If you have selected your product in our store but upon receipt you discover that there is a manufacturing defect, we guarantee you the right to exchange or return it under the following conditions:

Dissatisfaction with the product: Within 7 (seven) calendar days of receipt.

The product is defective: Within 30 (thirty) calendar days of receipt. (For defects such as: product with damaged glass or display, obvious scratches, missing parts, the customer is entitled to the warranty if he contacts us within 24 hours of receipt. Contact us within 24 hours of receipt Go within 24 hours We assume that the problem was caused by damage caused by individuals, and we will not return anything.。

Remember that the first step for an exchange or return is to contact our service center. Our team will instruct the customer on the procedure for returning the product.

How to return a product due to dissatisfaction:

The product must not show any signs of wear, for watches the product must not have been removed from the strap for adjustment, the product must be shipped as received, with the original packaging (postal packaging, with label).

Once we receive the package, we will carry out an analysis to ensure that everything complies with the return conditions for the item. After confirmation, our service team will contact you and in this case you can choose between:

Exchange for any other product available in our warehouse.

Get a refund of the amount spent on the products.

The shipping costs for returning the product are borne by the customer.

Guarantee:

All products in the store are guaranteed for 90 days from the date of receipt of the product.

In order to benefit from the warranty, the customer must send us a video of up to 1 minute showing the problem. This video must also show the packaging of the product received (shipping box, with label).

The customer can also prove the defect by sending us photos in which the defect can be clearly seen and in which the product packaging must be visible.

If you have any further questions, please contact our team and we will give you the support you need.

IMPORTANT

Our warranty does not cover aesthetic damage that occurs after purchasing the device, such as: B. broken or cracked screens and other similar problems.

The warranty does not cover: Damage caused by liquids, e.g. B. if the product falls into water or is submerged; Although some products are water-resistant, there are certain limits that must be followed, which vary for each product. We also do not cover damage caused by any attempt to repair or adjust the device by you or a third party.

If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should depend on the express company you choose.
If, for our reasons, the goods received are damaged or incorrect, for this reason the consumer is not obliged to cover the shipping costs.